There are different options available depending on whether you can access your account.

Changing your password within your account:

If you can log in to your account, you can change your password at any time in the Change Password section of your account.

Enter your current password, choose a new password, and save your changes.

If you have access to your registered email address:

If you've forgotten your password but still have access to your registered email address, you can request a password reset here.

1. Enter your registered email address and date of birth.
2. Select Submit.
3. Follow the instructions in the password reset email to create a new password.

If you don’t have access to or can’t remember your registered email address:

If you no longer have access to, or can't remember, your registered email address, contact our Customer Service team and request an email address update.

To help us verify your account, please provide:

• Your full name
• Your date of birth
• The registered email address you no longer have access to
• The new email you wish to use
• A valid proof of identity (such as a passport, driving licence, or other government-issued ID)

Once your email address has been updated, we'll send you a confirmation email. You can then reset your password using the standard password reset process.

Make sure that you:

• Choose a password that's difficult to guess.
• Change your password periodically.
• Never share your login details with anyone.